Your information
How Coral Utilities handles personal data
This notice explains the personal information collected through this website, why it is used and the choices available to you.
Controller
Who is responsible
Coral Utilities Limited, company number 13953067, is the controller of personal information collected through this website. Our registered office is 84 Shell Road, London SE13 7TY. Contact info@coralutilities.co.uk for privacy questions.
Information collected
What an enquiry contains
The contact form can collect your name, organisation, business contact details, postcode, service interest, message, consent choices and technical security fingerprints derived from limited request information.
We do not ask for payment-card data, bank credentials, passwords, identity documents or special-category information. Please do not include them.
Purpose and lawful basis
Why we use it
Depending on the context, we rely on steps requested before a contract, legitimate interests, consent or legal obligations. You can object to direct marketing at any time.
- To respond to an enquiry and take requested pre-contract steps
- To manage an ongoing business relationship or legitimate business correspondence
- To protect the website, prevent abuse and keep an audit trail
- To send optional marketing only where the applicable rules and your choice permit it
- To meet legal, accounting or complaint-handling duties
Sharing
When information may leave Coral
We may use hosting and professional service providers under appropriate controls. We share enquiry details with a potential supplier or provider only where this is necessary for the requested service and an appropriate basis applies; we will explain the intended hand-off.
We may disclose information where law, regulation or the protection of legal rights requires it. We do not sell website enquiry lists.
Retention and security
Kept only as long as needed
Routine enquiries are reviewed and normally deleted within 24 months of the last meaningful contact, unless an active service, complaint, legal requirement or dispute justifies a different period.
Access is restricted, the administration area uses security controls, and request metadata is stored as keyed hashes rather than raw IP addresses. No internet system can be described as risk-free.
Your rights
Access, correction and other choices
Depending on the circumstances, UK data-protection law can give you rights to access, correct, erase or restrict information, object to processing, and receive portable data. Consent can be withdrawn without affecting earlier lawful use.
Contact us first so we can help. You can also complain to the Information Commissioner’s Office at ico.org.uk.